Contact BC Game

Reach Us

Need help with your BC Game account? Our support team is ready to assist you across all queries, from deposit and withdrawal issues to bonus claims and account verification. The fastest way to get in touch is through our in-app chat or by email. We aim to respond to all email queries within 24 hours.

• Email: [email protected]
• In-app chat: Log in to your BC Game account and click the chat icon in the bottom corner of your screen to connect instantly.

For account-specific concerns, always include your registered email address in your message to help us locate your account faster.

Office Hours

BC Game operates fully online, and our support is structured to serve players across all Indian time zones:

• Automated in-app chat: 24/7, every day of the year, instant help for FAQs, transaction status checks, and common account queries.
• Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST, for complex issues including payment disputes involving PhonePe, GPay, BHIM, or UPI, and identity verification queries.

Outside live-agent hours, the automated chat logs your request so the next available agent can follow up. Email responses are typically within 24 hours on business days.

Online-Only Support

BC Game is a fully digital platform, there is no physical office, branch, or walk-in location anywhere in India or abroad. All support is delivered exclusively via in-app chat and email. There is no street address, no pincode, and no counter to visit.

Our online support channels are your single point of contact. Simply log in to your BC Game account, open the chat window, describe your issue, and our team will guide you through every step of the resolution process.